Create an overview and structure for better work processes

The future with DSM

For the future, Conmas sees the DSM solution as a long-term investment and plans to develop and adapt additional functions: "It is clear, if we follow the development, then it is also natural that we take in some of the new things that are continuously developed in and for the system." Camilla recognizes that changes in work processes can be challenging, but the employees have shown a great willingness to adapt. "I definitely have the impression that people are positive. They are quite willing to change."

This willingness to change, combined with the desire to facilitate more workflows in the future, also makes it easier to look into integrations such as WEBMACHINES and similar dealer portals.

A reliable business partner

Important factors in the cooperation with JMA are reliability and fulfillment of promises. "The most important thing in the collaboration has been the reliability of the system. What has been promised has been kept in relation to what the system could actually do. One thing is from the start-up, where you talk about it, and then to what is actually a reality when it is implemented. Typically, you can do everything according to the seller, but in this case the system is not oversold," says Camilla about the collaboration.

Learning from the startup

With regards to some learnings that are important for new customers who get started with the DSM solution, it is clearly the need for preparation and clear guidelines to facilitate the implementation of DSM. A clear communication between Conmas and JMA to be able to exchange the necessary information for the developers. " Paying attention to all the information that needs to be used. It is clear that the developers of the system cannot know that." 

Holistic overview in everyday life

Conmas, with its current 11-12 employees, implemented DSM in November 2023. Since then, their journey in a new ERP system has been a great joy for all - because with a new system also comes a holistic overview and efficient management from stock to sales, customer service and spare parts. An overview and a structure that was previously missing in everyday life in line with the expansion and more employees. The transition from just one salesperson and one service fitter to a larger organization required a better system.

"The fact that we can look up the system, which equipment the machines have, etc., is going to be a huge value on a daily basis. It saves us both time and effort - to put it bluntly", says Camilla in continuation of this.

Startup and ease of use

Although the encounter with a new system can be associated with many frustrations, the process has turned out to be much more positive at Conmas: "When you are presented with this new system, you have to remember, no matter how unmanageable it may look when the screen opens, it is really simple once you get the hang of it yourself."

Especially the combination with real-time teaching and lots of support from the consultants in JMA has made the employees feel well equipped relatively quickly: "It has been a lot of learning by doing, but with the consultants on the sidelines, which has worked super well." And precisely the support from JMA has helped with the transition to the new work procedures internally: "It's not so much in relation to yourself, but more the internal process that we even now have to remember to comply with and train. This, too, when you've been used to one way of working, and then have to change it. But as I said, it's something that has worked super well," Camilla follows up.